Turn what's in your head into SOPs your team can actually follow.
In many small businesses, the real process for getting work done only exists in the owner's head — or in the memory of one long-tenured employee. This engagement turns that tribal knowledge into clear, written SOPs, checklists, and training materials your team can actually use.
This is a one-time documentation project — writing down how work should be done today. Keeping those documents current as the business changes is covered separately under Process Improvement.
$1,650
One-time, flat fee. Final scope is confirmed on a free assessment call.
Problems this service solves
- Work is completed differently by each employee
- Knowledge exists only in the owner's head
- Training new employees takes too long
- Employees ask the same questions over and over
- Delegation is difficult because nothing is written down
Specific services
- SOP writing
- Employee checklists
- Training documentation
- Employee onboarding materials
- Role clarification
- Approval-process documentation
- Knowledge-base development
Potential deliverables
- SOP library
- Checklists
- Training guides
- Responsibility matrix
- Internal knowledge base
Who this service is for
- Owners who are the only person who knows how certain tasks get done
- Businesses onboarding new employees regularly
- Companies preparing to delegate more responsibility to staff
- Businesses planning to add locations or shifts
Example business situations
A new hire asks the same setup questions that three previous employees also asked, because nothing was ever written down.
An owner wants to take a real vacation but worries daily operations will fall apart without them.
A business is opening a second location and needs the first location's processes documented so they can be repeated.
Engagement process
Understand
We observe or discuss how work currently happens, including the informal steps that are not written anywhere.
Prioritize
We identify which processes cause the most training pain or delegation risk first.
Build or Improve
We document clear SOPs, checklists, and training materials in a format your team will actually use.
Support
We help roll the documentation out to your team and gather feedback before wrapping up the project.
Frequently asked questions
Often, yes. The most accurate SOPs usually come from watching or talking with the people who do the work daily, combined with the owner's expectations for how it should be done.
Ready to talk about sop development?
Get a free business assessment and a practical recommendation for where to start.