Redesign the process that keeps causing errors, delays, or dropped handoffs.
Sometimes the issue isn't that a process was never written down — it's that the process itself no longer works. This engagement focuses on one specific process that is causing real problems: mapping how it actually runs today, then rebuilding it so it holds up.
This is different from SOP Development, which documents a process that already works well. Process Redesign is for the process that is currently broken and needs to change.
$1,650
One-time, flat fee. Final scope is confirmed on a free assessment call.
Problems this service solves
- A specific process consistently causes errors
- Handoffs between people or tools regularly get dropped
- A workflow has grown complicated and slow over time
- Quality varies depending on who handles a step in the process
Specific services
- Process mapping
- Workflow redesign
- Handoff improvement
- Quality-control procedure redesign
- Bottleneck elimination
- Approval-process streamlining
Potential deliverables
- Current-state and future-state process maps
- Redesigned workflow documentation
- Updated handoff and approval procedures
- Implementation plan
Who this service is for
- Businesses where one specific process keeps breaking down
- Companies experiencing recurring quality issues tied to a single workflow
- Teams that have grown past the point their original process still works
Example business situations
Customer complaints keep tracing back to the same step in an order or service process.
A handoff between two departments regularly gets dropped, causing delays customers notice.
A process that worked fine with five employees has become a bottleneck at twenty.
Engagement process
Understand
We map the process as it actually runs today, including the informal workarounds people use to make it function.
Prioritize
We identify exactly where the process breaks down and what fixing it would actually save.
Build or Improve
We redesign the workflow, handoffs, and approval steps, and document the new version clearly.
Support
We help roll out the redesigned process and confirm it holds up under real use.
Frequently asked questions
SOP Development documents a process that already works, so it can be repeated consistently. Process Redesign is for a process that is currently broken and needs to be rebuilt before it's worth documenting.
Ready to talk about process redesign?
Get a free business assessment and a practical recommendation for where to start.